For your safety and to ensure a smooth claim process, please record a clear unboxing video while opening your parcel. The video must show the parcel from all sides before opening, and the complete process of unboxing. This video will serve as valid proof if the product inside is damaged, missing, or incorrect.

If the parcel arrives in an opened, torn, or tampered condition, kindly do not accept it from the courier. Once an already-opened parcel is accepted, we will not be able to process any damage or missing item claims